Privacy policy

1. Who we are

HOLYTRADING AI is the controller of personal data processed through this website and the software service. Contact: support@holytradingai.com.

2. What we collect

• Account data: name, email address, phone number, account identifier and authentication state.
• Transaction data: deposit and withdrawal requests, amounts, wallet addresses, transaction IDs and payment proof images.
• Trading records: positions, cycle results and ledger entries generated by the service.
• Technical data: IP address, device and browser information, session identifiers and security logs.

3. How we use it

We use personal data to operate the service, authenticate users, reconcile deposits and withdrawals, maintain the audit ledger, prevent fraud and abuse, provide support, comply with legal obligations and improve the product. We do not sell personal data.

4. Legal bases

Where required, we rely on contract performance (providing the service), legitimate interests (security, fraud prevention, product improvement), consent (optional communications) and legal obligation (record keeping).

5. Sharing

We share data only with service providers that help us operate the platform (for example hosting and database providers), with professional advisers where necessary, or with authorities when required by law. Providers act under contract and may only process data for the agreed purpose.

6. Payment proofs

Deposit proof images are stored in a private storage bucket. They are readable only by the account owner and administrators, not by public URL.

7. Retention

We keep account and transaction records for as long as the account is active and afterwards for the period required by applicable law or to resolve disputes. Security logs are kept for a limited period.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to certain processing, or request portability. Write to support@holytradingai.com with the subject “Data request”. We respond within 30 days.

9. Cookies and local storage

This website uses essential cookies and local storage for session management and preferences. The demo stores simulated data in your browser. We do not use advertising cookies on this site.

10. Security

We use access controls, encrypted transport and least-privilege administration. No system is perfectly secure; report suspected issues to support@holytradingai.com.

11. Changes

We may update this policy. The revised version will be published on this page with a new date.